Marks & Spencer has reopened its website for online orders, nearly two months after a significant cyberattack brought its e-commerce operations to a standstill.
In a statement, the retailer confirmed that a selection of its bestselling fashion ranges is now available for home delivery across England, Scotland and Wales. Deliveries to Northern Ireland are expected to resume “in the coming weeks”.
The phased return of services will also include click and collect, next-day delivery, nominated-day delivery and international shipping, all of which are due to be reinstated gradually. M&S said it will continue adding more fashion, home and beauty products to its website each day.
The attack, which severely disrupted M&S’s digital operations, has overshadowed the retailer’s recent turnaround progress. The company has estimated the incident will cost it £300 million in operating profit this year.
While M&S has not disclosed the full technical details of the breach, it has acknowledged that online trading was “heavily impacted and remains in recovery phase”.
The resumption of online services marks a significant milestone in M&S’s efforts to restore consumer confidence and stabilise its digital operations after one of the most damaging cyber incidents in its recent history.
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M&S reopens online orders after cyberattack disruption